FAQs

Can I change the delivery address after placing an order?

Yes, you can contact customer support, asking them to change the delivery address.

Can I modify or cancel my order?

Order cancellations are accepted up to 24 hours before the date of delivery. If you choose to cancel your order before the designated time, we will refund the amount of your order in full to your card.

Do you offer same-day delivery? Are there any additional charges for it?

Yes, we offer same-day delivery without any additional charges.

How can I track my order?

orderstatus.presentail.com

What countries do you deliver to?

Lebanon, Cyprus, and the United Arab Emirates

What happens if the recipient is not available at the time of delivery?

We contact the sender to provide us with another delivery location, or we reschedule the delivery time slot.

Can I include a personalized message with my order?

Yes, you can include a free personalized card message with your order.

Do you offer customization options for flower arrangements?

Yes, we offer customization options for flower arrangements.

Do you offer gift wrapping or packaging options?

We only offer the packaging that the customer saw on the website, which shows our identity.

What flower care tips do you provide?

Fresh water: change every 2–3 days. Trim Stems: Cut at an angle for better absorption. Remove Foliage: Prevents bacterial growth. Avoid Sunlight/Drafts: Prolongs freshness. Temperature Control: Keep in a cool environment. Check the water level. Regularly add water to the vase. Handle with Care: Avoid damaging petals or stems. Know Varieties: Understand the care specific to each flower.

Can I update my account information?

Sure, you can contact our support for that.

How do I create an account?

You can visit this page, to create an account and login with your personal information : https://presentail.com/my-account

Can I change the delivery address after placing an order?

Yes, you can contact customer support, asking them to change the delivery address.

Can I modify or cancel my order?

Order cancellations are accepted up to 24 hours before the date of delivery. If you choose to cancel your order before the designated time, we will refund the amount of your order in full to your card.

Do you offer same-day delivery? Are there any additional charges for it?

Yes, we offer same-day delivery without any additional charges.

How can I track my order?

orderstatus.presentail.com

What countries do you deliver to?

Lebanon, Cyprus, and the United Arab Emirates

What happens if the recipient is not available at the time of delivery?

We contact the sender to provide us with another delivery location, or we reschedule the delivery time slot.

What if I forget my password?

Click "Forgot Password" on the login page. Follow the email instructions or answer security questions to reset. For two-factor authentication, enter the verification code.If needed, contact support for assistance.

Do you offer live chat support?

Yes. Contact customer support through the platform's "contact us" section for assistance.

How can I provide feedback?

You can provide your feedback through Google and leave a review.

What are your business hours?

Product Type

Flower Type

Flower Color

Baskets

Balloon Type

Bears

Everyday Occasions

Special Occasions

Recipients

Yes, you can contact customer support, asking them to change the delivery address.

Order cancellations are accepted up to 24 hours before the date of delivery. If you choose to cancel your order before the designated time, we will refund the amount of your order in full to your card.

Yes, we offer same-day delivery without any additional charges.

Lebanon, Cyprus, and the United Arab Emirates

We contact the sender to provide us with another delivery location, or we reschedule the delivery time slot.

Yes, you can include a free personalized card message with your order.

Yes, we offer customization options for flower arrangements.

We only offer the packaging that the customer saw on the website, which shows our identity.

Sure, you can contact our support for that.

Yes, you can contact customer support, asking them to change the delivery address.

Order cancellations are accepted up to 24 hours before the date of delivery. If you choose to cancel your order before the designated time, we will refund the amount of your order in full to your card.

Yes, we offer same-day delivery without any additional charges.

Lebanon, Cyprus, and the United Arab Emirates

We contact the sender to provide us with another delivery location, or we reschedule the delivery time slot.

Click "Forgot Password" on the login page. Follow the email instructions or answer security questions to reset. For two-factor authentication, enter the verification code.If needed, contact support for assistance.

Yes. Contact customer support through the platform's "contact us" section for assistance.

You can provide your feedback through Google and leave a review.

We operate every day from 8PM to 10PM Lebanon time.

Which country would you like to send a gift to?

Prioritize your order for swift delivery.

Available between 9:00 AM and 10:00 PM

Delivery within 90 minutes

Happy to have you!

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