Return Policy

Refunds, Returns, and Exchanges

To begin with, if you have a need to consider refunds, returns, or exchanges, it means that you have purchased a gift through Presentail. As a result, we would like to thank you for choosing us! It brings us joy when we’re able to connect you to your loved ones and offer them a pleasant gift experience. Here are some things you might want to know about our return policy…

• Order cancellations are accepted up to 24 hours before the date of delivery. If you choose to cancel your order before the designated time, we will refund the amount of your order in-full to your card.* If you would simply like to change the delivery date of your order, kindly contact us at [email protected].
• If you would like to exchange an item once the gift has been delivered, here are some points you might want to know:
  • If your sweets have been received damaged, melted, or not as advertised, we will send the recipient a replacement free-of-charge. Exchanges for different sweets are not permitted.
  • If your flowers have been received damaged or wilted, we will send the recipient a replacement free-of-charge. Exchanges for different flowers are not permitted.
  • If your perfume bottle has been received damaged or not as advertised, we will send the recipient a replacement free-of-charge. Exchanges for different bottles are not permitted.
  • If your alcohol bottle has been received damaged or not as advertised, we will send the recipient a replacement free-of-charge. Exchanges for different bottles are not permitted.
  • If, for any reason, an exact replacement cannot be guaranteed, we will try to secure an alternative of equal and similar value and quality. 
• If you would like to return an item, here are some points you might want to know:
  • As per the policies set by our vendors, all items that leave their shops are non-returnable and non-refundable.
  • If you would like to modify your order, send us an order modification request at least 48 hours prior to the delivery date in order for sufficient time to process the request. 

* If money is refunded to your bank card, it will take within 5 to 10 days to appear on your statement.

What sets Presentail apart is our dedication to customer satisfaction. We strive to exceed your expectations at every turn, ensuring that your experience with us is nothing short of exceptional. From browsing our user-friendly website to receiving your order with timely delivery, we prioritize efficiency and attention to detail in every step of the process.

Moreover, our return policy underscores our commitment to your peace of mind. We stand behind the quality of our products, and in the rare event that your order does not meet your expectations, we are here to make it right. Your satisfaction is our top priority, and we will go above and beyond to ensure that you are delighted with your Presentail experience. 

In conclusion, Presentail’s return policy embodies our unwavering commitment to ensuring your complete satisfaction with every purchase. We understand the importance of your gesture in sending gifts and flowers to your loved ones back home, and we strive to make the process as seamless and stress-free as possible. With our efficient return policy, we aim to provide you with peace of mind, knowing that we are here to support you in the rare event that your order does not meet your expectations. At Presentail, we value your trust and loyalty, and we are dedicated to delivering an exceptional experience every time you choose us to connect with your family and friends across borders.