FAQs
Quick answers to the questions we hear most. If yours isn't here, our concierge team is one tap away on WhatsApp.
Standard same-day delivery is available in Beirut, Dubai, Abu Dhabi, Nicosia and Limassol when ordered before the checkout cut-off. Express delivers within roughly 90 minutes during 8 AM – 10 PM in select cities. Select the recipient's city and address first, then review the delivery dates and slots shown at checkout before paying.
Yes — we deliver across Lebanon, the United Arab Emirates and Cyprus. Some areas use a next-day window. Select the destination country, city and address at checkout to see the available dates, slots and any area-specific delivery option before you place the order.
You can choose any date and available time slot up to several months in advance at checkout. Review the recipient details before payment; we'll send a reminder the day before delivery so you can contact us promptly if anything needs changing.
Our courier will call the recipient before arriving and coordinate a safe drop-off or a second attempt the same day where possible. Add the recipient's working phone number and any building, gate or concierge instructions at checkout to help us reach them.
We accept credit and debit cards via Stripe, Apple Pay, Whish (Lebanon), Mamo (UAE), PayPal and Western Union. The checkout only shows methods available for your selected destination, so choose the country before selecting how to pay.
Prices are shown in your selected display currency, while the actual charge is processed in the local currency of the destination country. Check your order summary before payment; your card provider may apply its own exchange rate or foreign-transaction fee.
Yes — every order receipt includes a downloadable invoice. Download it from your order receipt after payment, or contact us with your order number to request a consolidated invoice for corporate orders.
If your order has not yet been prepared, contact our concierge as soon as possible with your order number and requested change; we'll confirm what can be amended or cancelled. Once an order is in production, changes may not be possible.
Send us a photo within 7 days, together with your order number and a short description of the issue. Our team will review it and arrange a replacement, partial refund (Presentail credit) or other compensation under our 100% Customer Satisfaction Guarantee.
Bank refunds return to the original payment method and may take up to 15 business days after approval. Presentail credit is issued immediately, is valid for 12 months, and can be selected for a future Presentail order.
No — you can check out as a guest. Create an account during or after checkout if you want to reorder in one tap, save addresses and recipients, track past orders and earn loyalty points.
On the website, go to My Account → Personal Information and click “Delete Account” at the bottom of the page. In the mobile app, tap Account → Delete account. Confirm the request when prompted; your data is removed within 15 days.