Question 1

How fast can you deliver?

Accepted Answer

Standard same-day delivery is available in Beirut, Dubai, Abu Dhabi, Nicosia and Limassol when ordered before our cut-off. Express delivers within roughly 90 minutes during 8 AM – 10 PM in select cities.

Question 2

Do you deliver outside the listed cities?

Accepted Answer

Yes — we deliver across Lebanon, the United Arab Emirates and Cyprus. Some areas use a next-day window. Available areas appear at checkout once you select the destination country.

Question 3

Can I schedule a delivery for a future date?

Accepted Answer

You can choose any date and time slot up to several months in advance. We'll send a reminder the day before the delivery.

Question 4

What happens if the recipient is not home?

Accepted Answer

Our courier will call the recipient before arriving and coordinate a safe drop-off or a second attempt the same day where possible.

Question 5

Which payment methods do you accept?

Accepted Answer

Credit and debit cards via Stripe, Apple Pay, Whish (Lebanon), Mamo (UAE), PayPal and Western Union.

Question 6

Which currency will I be charged in?

Accepted Answer

Prices are shown in your selected display currency. The actual charge is processed in the local currency of the destination country.

Question 7

Can I get an invoice?

Accepted Answer

Yes — every order receipt includes a downloadable invoice. For corporate orders, we can issue consolidated invoices on request.

Question 8

Can I change or cancel my order?

Accepted Answer

If your order has not yet been prepared, contact us as soon as possible and we'll do our best to amend or cancel it. Once an order is in production, changes may not be possible.

Question 9

What if something arrives damaged?

Accepted Answer

Send us a photo within 7 days and our team will arrange a replacement, partial refund (Presentail credit) or other compensation under our 100% Customer Satisfaction Guarantee.

Question 10

How long do refunds take?

Accepted Answer

Bank refunds use the original payment method and may take up to 15 business days. Presentail credit is issued immediately and is valid for 12 months.

Question 11

Do I need an account to order?

Accepted Answer

No — you can check out as a guest. Creating an account lets you reorder in one tap, save addresses and recipients, and earn loyalty points.

Question 12

How do I delete my account?

Accepted Answer

On the website, go to My Account → Personal Information and click “Delete Account” at the bottom of the page. In the mobile app, tap Account → Delete account. Your data is removed within 15 days.

FAQs | Presentail