Terms of Use

Last Modified: December 6, 2020

Effective Date: December 7, 2020

BY ACCESSING AND USING PRESENTAIL AND ITS RELATED SERVICES IN ANY FORM, YOU ACCEPT AND AGREE TO BE BOUND BY AND ABIDE BY THE TERMS AND PROVISION OF THIS AGREEMENT. IN ADDITION, WHEN USING THESE PARTICULAR SERVICES, YOU SHALL BE SUBJECT TO ANY POSTED GUIDELINES OR RULES APPLICABLE TO THESE SERVICES.

Presentail invites you to use all of its available services located at https://www.presentail.com/. These Terms of Use apply when you use the Presentail website and any related mobile applications as well as when you place orders through our social media channels (such as Facebook Messenger or WhatsApp). The aim of Presentail is to be the online gift shop and delivery platform that connects the Lebanese, both locally and abroad, to some of Lebanon’s most famous and recognized brands. To ensure a safe and enjoyable Presentail experience for all of our users, we have established these Terms of Use. Please read them carefully.

Note: The use of Presentail and its services by minors is permitted (the age of minors depends on where you reside) along with parent and/or guardian supervision. Presentail is not liable for credit/debit card transactions performed by minors without the consent of a parent or guardian.


I. Presentail Privacy Policy

You agree to Presentail’s Privacy Policy, which explains how we collect, use, and protect the personal information that you provide to us. To review our Privacy Policy, click here.


II. Disclaimer

THE ENTIRETY OF PRESENTAIL AND ITS RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PRESENTAIL DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN ADDITION, PRESENTAIL MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNITERRUPTED OR FREE OF ERRORS. PRESENTAIL DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF THIRD PARTY PROVIDERS, SUCH AS THE VENDORS AVAILABLE ON OUR WEBSITE. PRESENTAIL SHALL NOT BE RESPONSIBLE OR LIABLE FOR THE ACCURACY, USEFULNESS, OR AVAILABILITY OF ANY INFORMATION TRANSMITTED OR MADE AVAILABLE VIA THE SITE, AND SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY ERROR OR OMISSIONS IN THAT INFORMATION. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF OUR SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.


III. Intellectual Property Rights

Presentail and its services are operated by Presentail SAL with offices located at Karam & Mwannes Bldg., Abdulwahab el Inglizi St., Beirut, Lebanon. Presentail and all its original content, features, and functionality are owned by Presentail SAL. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. All other third party trademarks, product names, and company names, and respective logos appearing on the Presentail website and respective services are the sole property of their respective owners.


IV. Indemnification

You agree to indemnify and hold Presentail and its officers, directors, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (a) your use of the Presentail services; (b) your breach or violation of any of these terms; (c) Presentail’s use of your user content and submissions; (d) your violation of the rights of any third party, including third party providers.


V. Terms and Conditions of Sales

A. Products and Pricing

All of the products listed on the Presentail website, their available descriptions, and their respective prices are each subject to change. Presentail reserves the right, at any given time, to modify, suspend, or discontinue the sale of any item with or without prior notice. You agree that Presentail will not be liable to you or to any third party for any modification, suspension, or discontinuance of any product. In the event that a specific item is listed at an incorrect price or with incorrect information due to typographical errors or errors in pricing or product descriptions and information received from our suppliers, Presentail shall have the right to decline or cancel those orders, regardless of whether or not the order has been confirmed and/or your debit/credit card charged. In the event your credit/debit card or PayPal account has already been charged for the order and it is cancelled by us, we shall immediately issue a refund to your credit/debit card or PayPal account in the amount of the charge.

B. Presentail Orders

Upon placing an order, you are making an offer to purchase, and such an offer is subject to our acceptance. Your receipt of an order confirmation from us does not indicate our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after the receipt of your order to accept, modify, decline, or cancel your order (in whole or in part) for any reason. Presentail may require additional verifications or information before accepting and processing any order. Please review which information Presentail may collect from you in our Privacy Policy. Shall Presentail decide to cancel all or part of your order, we will either (1) issue a refund if you have been charged, or (2) not charge you for the cancelled portion of your order.

C. Payment Policy

Upon purchasing an item off the Presentail website, you agree to pay the price applicable for the item as of the time you submitted your order, any applicable delivery fees, and any applicable taxes. Late payments are not available for ANY item on the Presentail website. Shall an error occur prior to, while, or after submitting an order, or if you have any questions or concerns regarding our Payment Policy, please reach out to us using the contact information provided at the end of this Terms of Use.  

D. Shipping and Delivery Services

Presentail has its own fleet of drivers for its delivery service and does not rely on any third-party delivery services/companies. We currently deliver in Beirut, selective parts of Greater Beirut, and surrounding areas. Presentail has the right to decline or cancel an order on the basis of recipient location/address. Shipping and delivery are dependent on the operating times of the vendors on Presentail, Lebanese public holidays and observances, and other external circumstances over which Presentail has no control. While deliveries may be scheduled for a specific arrival time, we cannot guarantee delivery by any specific time or time frame. We highly recommend that the recipient be available at the time of delivery.   

E.  Return and Exchange Policy

When you place an order, it is final and nonrefundable, unless the below conditions are met. Presentail also does not accept any product exchanges. In the event that your order arrives to the recipient in a damaged condition or does not arrive at all, we will refund the amount charged for the order or send a replacement, if a replacement is available.  

F. Promo Codes and Coupons

Promo codes and coupons are distributed in accordance with and on the basis of Presentail top management decisions. They may be disseminated via on-site pop-ups, emails, advertisements on third-party sites or company owned social media, and others. Promo codes, discounts, and coupons are valid for a limited time, and users are encouraged to use these devices as soon as they receive them. We may decline to provide such discount or credit for any reason including, but not limited to, fraud, actual or expected financial hardship, or any other reason at our sole discretion. Publishing user-specific promo codes, discounts, coupons, or custom URLs via, but not limited to, mass messages to individuals the user does not personally know, automated systems or bots, coupon websites, or other third-party websites may constitute a breach of the Terms of Use and result in, but not limited to, forfeiture of all acquired discounts and credits, and/or suspension or termination of the user’s account. Should a user abuse a promo code, custom URL, or referral through fraudulent activities such as referring oneself, creating multiple accounts or other means that constitute theft and/or fraud, we may notify the authorities, and you may be held accountable by the laws applicable in your location of residence as well as the laws of Lebanon.


VI. Account Termination

Presentail reserves the right to terminate your access to our website and services, without cause or notice, which may result in the forfeiture and destruction of all information associated with your Presentail account. In the event we terminate your account on the basis of breach of terms, other fraudulent activity, or any other reason, we will refund you any credit remaining on your account.


VII. User Submissions

“User submissions” are any and all information and content that a user submits to, or uses with, the Presentail website and its respective services. You are solely responsible for your user content and assume all risks associated with use of your user content. You hereby represent and warrant that your user content does not violate Presentail’s Acceptable Use Policy available below. You may not state or imply that your user content is in any way provided, sponsored, or endorsed by Presentail. Since only you, and not Presentail, is responsible for your user content, you may expose yourself to liability if, for example, your user content does not meet the terms under our Acceptable Use Policy. Presentail is not responsible for backing up any user content, and your user content may be deleted at any time.

A. Presentail Acceptable Use Policy

You agree not to use the Presentail website and respective services to collect, upload, transmit, display, or display any user content:

  • that violates any third-party right, including any copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, rights of publicity, or any other intellectual property or proprietary right;
  • that is illegal, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, political messages, or physical harm of any kind against any group or individual or is otherwise objectionable;
  • that is harmful to minors in any way;
  • that is in violation of any law, regulation, or obligations or restrictions imposed by any third party;
  • that constitutes a computer virus, worm, or any software intended to damage or alter a computer system or data; or
  • that constitutes unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise.

VIII. Notification Provision

A. Modifications to Terms of Use

Presentail reserves the right to change these conditions periodically as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. Major changes to our Terms of Use will be announced via email, the website, or any other method the company finds suitable. However, Presentail users are encouraged to regularly review our Terms of Use.

B.  Modifications to Presentail Services

Presentail reserves the right to modify or discontinue certain parts of the website and/or our services at any time without prior notice. If you object to any changes to our website and related services, your sole recourse will be to stop using the site and service. Continued use of the Presentail website and services indicates your acknowledgment and consent of any changes.


IX. Contact Us

Thank you for reading Presentail’s Terms of Use. We would like to hear your feedback regarding these Terms of Use or if you have any questions or concerns regarding any part of our Terms of Use.

Please email us at hello@presentail.com or reach us by phone or WhatsApp at (+961) 81 392 194.

Questions about the Terms of Service should be sent to us at hello@presentail.com.