Shipping Policy

Shipping Policy

All gift orders are processed within the time slot you have selected. Some products require less time to process and deliver than others. The availability of some items is subject to the availability or working times of the vendors that Presentail hosts. To view our selection of same-day delivery gift options, click here

You will receive an order confirmation email notification when your order has been successfully placed, and you will receive a separate email when your gift has been delivered to its recipient. 

Note that there may be some delays on big occasions, like Mother’s Day and Christmas, due to a high volume of gift orders.

Local Delivery

Free local delivery is available for all gifts orders across Lebanon. We currently do not deliver to any location outside the recognized borders of Lebanon. Deliveries are typically made during the following time-slots: 

  • 11-2 PM
  • 2-5 PM
  • 5-8 PM
  • 8-11 PM

Feel free to contact us at hello@presentail.com for requests to deliver outside the designated time slots.

How Do I Check the Status of My Order?

When your order has been confirmed by Presentail, your gift order will be assigned a unique order number. You will need this unique order number and the email with which you placed the order to track the status of your order online. To track your order online, click here.

If your recipient hasn’t received their gift within your chosen time slot, feel free to contact us at hello@presentail.com

Refunds, Returns, and Exchanges

To review our policy regarding refunds, returns, and exchanges, please click here.

If you have any further questions, please don’t hesitate to contact us at hello@presentail.com.