Ordering and Delivery
Account and Profile
Contact and Customer Support
Can I change the delivery address after placing an order?
Yes, you can contact customer support, asking them to change the delivery address.
Can I include a personalized message with my order?
Yes, you can include a free personalized card message with your order.
Can I modify or cancel my order?
Order cancellations are accepted up to 24 hours before the date of delivery. If you choose to cancel your order before the designated time, we will refund the amount of your order in full to your card.
Can I update my account information?
Sure, you can contact our support for that.
Do you offer customization options for flower arrangements?
Yes, we offer customization options for flower arrangements.
Do you offer discounts or promotions?
Yes, we offer coupon codes.
Do you offer gift wrapping or packaging options?
We only offer the packaging that the customer saw on the website, which shows our identity.
Do you offer live chat support?
Yes, we offer live chat support.
Do you offer same-day delivery? Are there any additional charges for it?
Yes, we offer same-day delivery without any additional charges.
How can I contact customer support?
Contact customer support through the platform's "contact us" section for assistance.
How can I provide feedback?
You can provide your feedback through Google and leave a review.
How can I track my order?
You can track your order by asking customer support, and they can help you with an ETA.
How do I create an account?
You can visit this page, to create an account and login with your personal information : https://presentail.com/my-account
Is my personal information secure?
What are your business hours?
We operate every day from 8PM to 10PM Lebanon time.
What countries do you deliver to?
Lebanon and Cyprus.
What flower care tips do you provide?
Fresh water: change every 2–3 days. Trim Stems: Cut at an angle for better absorption. Remove Foliage: Prevents bacterial growth. Avoid Sunlight/Drafts: Prolongs freshness. Temperature Control: Keep in a cool environment. Check the water level. Regularly add water to the vase. Handle with Care: Avoid damaging petals or stems. Know Varieties: Understand the care specific to each flower.
What happens If I send an order anonymously and the reciepent asks for my info?
We do not share any information about the sender. Reiterate that the intention was to add an element of surprise and mystery to the gift.
What happens if the recipient is not available at the time of delivery?
We contact the sender to provide us with another delivery location, or we reschedule the delivery time slot.
What if I forget my password?
Click "Forgot Password" on the login page. Follow the email instructions or answer security questions to reset. For two-factor authentication, enter the verification code.If needed, contact support for assistance.